KOMATSU AFTER-SALES SERVICES

Poyraz Grup İş Makinaları is a construction and mining equipment manufacturer that offers a wide support network in after-sales services. It offers various after-sales services to ensure that construction machines continue to operate effectively and ensure customer satisfaction. Here are the after-sales service categories Komatsu typically offers:

Maintenance and Repair Services:

• Periodic maintenance: Routine maintenance operations such as regular maintenance of work machines, changing engine oils, cleaning or replacing filters.
• Fault repair: Quick elimination of faults that occur in unexpected situations.

Revision Services:

• Revision operations to extend the life and increase the performance of work machines.

Spare Parts Supply:

• Providing original equipment manufacturer (OEM) spare parts.
• Fast and reliable spare parts supply.

Poyraz Grup İş Makinaları Garantisiyle

Training and consultancy:

• Providing training to customer personnel: Training programs for the correct and safe use of work machines.
• Consulting services: Offering suggestions and solutions to help customers use their construction machines more effectively.

Remote Monitoring and Diagnosis:

• Remote monitoring of work machines: Remote monitoring of machine performance through sensors and software.
• Remote diagnostics: The ability to identify and intervene in problems remotely.

Warranty Services:

• Supporting newly sold machines for a certain warranty period.
• Warranty services provided after overhaul and repair.

Service Center Network:

• Authorized service centers: Komatsu’s authorized service centers are equipped with expert technicians and original spare parts.

After-sales services provided by Komatsu offer customers significant advantages in extending the life of their construction machines, increasing their reliability and ensuring business continuity. The ability to deliver customized solutions tailored to each customer’s needs helps position Komatsu as an industry-leading construction equipment provider.